Executive Team

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FCM Global Management Team

Marcus Eklund - Global Leader

With a depth of experience in the travel industry, Marcus brings a wealth of business, operational and industry knowledge to his role. Marcus oversees the continued development of FCM's global sales, account management and brand strategy. As FCM's global leader, Marcus works closely with the company's global executive team as well as with the regional managers of FCM's operations in the Asia-Pacific, Americas, Europe, Middle East and Africa regions.

Alex Armstrong - Global Director of Sales

As Global Sales Leader, Alex is focused on strategy development for FCM's global sales team. He oversees the global coordination and management of FCM's multinational sales pipeline and works closely with regional sales leaders to strengthen the company's global sales platform and multinational client growth across the network. Alex brings almost 20 years of experience in the travel, tourism and sales industries to the role.

Felicity Burke - Global Director Multinational Account Management

Felicity has over 17 years experience in the travel industry, managing industry challenges from a client's perspective as a buyer and also as a supplier. Felicity's work involves regular liaison with key account management stakeholders and active contributions to FCM's global management team. Felicity mentors a global team of Multinational Account Managers (MAMs) and ensures MAM principles and strategies are deployed consistently across all markets.

Malcolm Sturges-Britton - Global Technology Product Solutions Leader

Malcolm has held a number of executive technology leadership positions for a variety of international and domestic market leaders. As FCM’s Global Technology Product Solutions Leader, Malcolm heads up an experienced team of Product Leaders (each accountable for a specific technology product), data experts and technical development and design specialists.

Matt Campbell - Global Network Operations Leader

In his current role, Matt works across the FCM global network which extends across 92 countries. He is primarily focussed on the Operational and Technical standardisation across this network. With a broad understanding of global, regional and national nuances of the corporate travel industry, Matt’s experience pushes FCM to adhere to well established standards, and to continue on the path of quality and continuous improvement. 

Cheryl Talbot - Global Finance Leader



Karen Cooke - Global Marketing Leader

Karen is responsible for managing FCM's marketing strategy, global marketing, communication and public relations activity. She also drives the ongoing development of FCM's websites, marketing collateral and ensures FCM has strong involvement in peak industry events. Karen comes from a strong marketing background, having held key marketing management roles within parent company FCTG and externally within the corporate market.

FCM Regional Network Leaders

Franziskus Bumm - Regional Network Leader, South-West Europe

Franziskus holds the role of General Manager for FCM's partner network in Europe. Formerly the Regional Manager for FCM partners in Central Europe, Franziskus brings more than two decades of experience to FCM and has extensive knowledge of Europe's corporate travel industry. He is focused on network growth, service consistency and ensures partners work within FCM's global operating standards, brand guidelines and preferred supplier programs.

Tomas Tachovsky - Regional Network Leader, North-East Europe



Ciarán Kelly - Regional Network Leader, Middle East and Africa

Ciarán brings experience, passion and dedication to his position as General Manager Middle East and Africa. Ciarán is responsible for FCM's growth and expansion into key markets across the region and is focused on delivering a highly-professional yet tailored approach to business travel management for the Middle East and Africa.

Maren Hanschke - Regional Network Leader, Latin America and Caribbean

Maren brings years of experience as a corporate travel specialist to her role. Maren's focus is on managing relations with FCM's current Latin American and Caribbean partners and growing FCM's partnership program in the region. Maren also ensures the business maintains a consistent approach to sales, operations, branding, supplier negotiations, product implementation and event planning.

Caroline Kerr - Regional Network Leader, Asia Pacific

Caroline rejoined FCM in 2015 and has more than 20 years of travel industry experience. Appointed as the General Manager – Partner Network, Asia Pacific, Caroline’s role has expanded and also includes General Manager for FCM in Hong Kong. Caroline oversees key client and partner relations, as well as sales and business development activities and travel technology and operations.

FCM Global Operational Leaders

Andrew Flannery - Executive General Manager, Corporate Australia

Andrew became FCTG's Executive General Manager Corporate, after previously serving as the company’s CFO. Andrew joined FLT in July 2003 as financial controller for the retail business. Six months later, he was appointed CFO of FLT’s Australian retail business. He then headed FLT’s Global Operations area, which incorporated all key financial functions, including tax, treasury, banking, global reporting, IT systems, management and financial accounting.

Steven Norris - General Manager, Corporate UK

Steven joined Flight Centre Travel Group in 2002 and has held key leadership roles across the business in retail, business analysis, product development and marketing. From 2009 to 2011, Steve held the position of Flight Centre brand leader. He brings to the role extensive experience in the UK travel industry as well as a proven track record in leadership and senior management experience.

Charlene Leiss - President Flight Centre USA Corporate Brands

Charlene's career in travel began nearly 20 years ago with Boston-based Garber Travel. She has since served as FCM’s Senior Vice President of Sales and Marketing, Regional Vice President of Sales, and Business Development Manager. In her current role as President of all seven Flight Centre USA Corporate Brands, Charlene oversees a team of 500. She has achieved double-digit, often record-setting growth, year over year.

David Fraser - Managing Director, Flight Centre Travel Group Greater China

Based in Hong Kong, David is responsible for the development and growth strategy of all FCTG brands in the Greater China market, including FCM Travel Solutions. David moved to Hong Kong in 2006 taking up the position of Commercial Director and CFO for Greater China. With more than 14 years in the travel industry and over 12 years experience in the region, David is accountable for all aspects of the Greater China business.